Do you have a Saturday service?
We do not currently operate a Saturday service, however if enough people request this we would look into this becoming an option.
What is your returns policy?
We offer a 30 day no quibble money back guarantee as long as the purchased item is in its original resalable condition. More details are located here: http://www.aropec.co.uk/refunds/
Do you have a store I can come in to try my item?
We do have a small store which we operate for people to look at products and try on items. However since we have a large amount of products which are not all stored at our Paignton warehouse, we request that you notify us what you are interested in and we will get it transferred and contact you once the item(s) are ready to view.
Do you combine postage?
When purchasing through our dedicated website the checkout process calculates the postage cost based on a combination price. Just look for the “Estimate shipping and tax” box in your shopping cart.
What do I do if an item arrives damaged?
Please contact us straight away with details of the damage including photographs where possible. One of our many helpful support staff will contact you about how to proceed.
Do you have a size chart?
In the main navigation at the top of the page you will find a link to all of the size charts, which are located here: http://www.aropec.co.uk/sizechart.html
What do I do if my item does not arrive?
Please allow 3 working days before contacting us and please try your local delivery office as they may have been unable to deliver your parcel. If this still has not rectified the problem please contact us and a support member of staff will advise how to proceed.
How quickly will my refund come through?
Please allow up to 24 hours for the funds to return to the account which the payment was made from.
How do I use my discount code?
In the checkout cart there’s a section entitled Discount Codes below the reward points section. Simply enter your code and click apply coupon. If your coupon is valid this will then be applied to your order and will show as a “Discount” just above the Grand total.
Can I order over the phone?
We are an online company and as such this is not something we offer as standard. If we do carry out an order over the phone this will incur extra charges
Which courier services do you use?
At time of writing this FAQ we use Royal Mail, DHL and Parcel Force. We have chosen these after years of dealing with courier companies and have found these to be by far the most reliable and cost effective. You can track your item at the following links:
- Royal Mail: https://www.royalmail.com/track-your-item
- DHL: http://www.dhl.co.uk/en/express/tracking.html
- Parcel Force: https://www.parcelforce.com/track-trace
Why doesn’t my tracking code work?
Your tracking code is allocated at the time your order is processed, however this doesn’t get activated until the order has arrived at the first stage of its journey. So please allow 24 hours for the code to become active.